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Frequently asked Questions

What is the tenant find process?

1. Start by valuing your rental property. Determining the value of your home is dead simple. You can determine the value of your property by using our online valuation tool & researching similar properties in the area using portals such as Rightmove or Zoopla. We will assist you with agreeing a suitable value. 2. The process is simple, and begins with you uploading your property details & photographs. All adverts require identification which includes primary and secondary ID as well as proof of ownership. It's a simple process that takes a few hours and once completed, your listing will be ready to go live. Our listing specialist will complete your advert using the details you provide. It is uploaded on to our website and is sent out to all the property portals. We’ll send you a link to your property once it goes live. 3. Tenants see your property advert and contact us to arrange a viewing. 4. We contact every enquiry and conduct our pre-screening checks over the phone. You can read what's included here. Once tenants pass the criteria needed for your property, we'll forward their details and arrange a suitable viewing. 5. You meet with the prospective tenants and show them your property. 6. After the viewing has been conducted, the process comes back to us. We ask all potential tenants for feedback after a viewing. This can be a great opportunity to see how your property is perceived by tenants, highlighting the property's strengths and weaknesses. We ask potential tenants what their impression of the property was; if it's fairly priced to other properties in the area and finally whether they would like to submit an offer. 7. Once a potential tenant submits an offer, it will include the rental offer per month (£), the move-in date, duration of tenancy (months), and the number of tenants moving in. 8. If you are both happy to proceed, we will ask the tenant to submit an application and we’ll go ahead and we'll verify the tenants employment and landlord reference details. 9. The tenancy agreement will be available for you to review before being sent by us to be signed electronically by your new tenant(s). 10. This is the end of our tenant find process. We'll issue a handover between you and your new tenant and provide you with supporting documentation. Happy days!

How many photos should I upload for my advert?

Aim to have at least 5-12 superb photos of the property depending on the size of your property. You can do this by taking 3-5 shots of each angle, of each room and simply pick the best ones. If your property looks good, it shows tenants that your management skills are up to par.

How long will it take for my advert to go live?

Once you sign up, provide your photographs and ID, your advert will be live within 24-48 hours.

How do I get notified of any tenant interested in my property?

First, they enquire with us via an online query or phone call. Then, we conduct our pre-screen checks. We then provide you with their details over the phone/via email and arrange a suitable viewing between you and the tenant.

Who hosts viewings?

You (the landlord.)

Our Lets So Simple tenant find service is specifically designed to give landlords as much power as possible. This means you are hosting your own viewings, which puts you in charge of choosing and meeting your own tenant.

How do I get started?

Simply sign up here. No payment is required upfront. All you will need is your property information and photographs. You will also be required to upload ID which are:

  • Photo ID (such as a Passport or Driving License)

  • Proof of Address (Bank/credit card statement, utility bill etc)

  • Proof of ownership (title deed or mortgage statement)

You can upload a PDF, Microsoft Word document, or image in JPEG/JPG, PNG or GIF formats. We're aware that not everyone has a scanner, so we will accept clear digital photos of your ID taken with a phone or camera if that suits you better.

Who checks the tenants right to rent?

You (the landlord).

A right-to-rent check is simply when a prospective adult occupant of a property shows their ID in person to landlord OR letting agent. It's quite similar to when you present your passport (or visa) to a border control officer at an immigration checkpoint.

This will be the responsibility of the landlord to conduct these checks. Guidance on right-to-rent checks can be found here.

What is the difference between referencing and pre-screening tenants?


The pre-screening process makes more logical sense. We're simply verifying the details a prospective tenant provides to us, which includes an identity and soft credit check. This allows us to select suitable and serious tenants before a viewing is granted.

Tenant Referencing

Tenant referencing typically happens once a viewing has been conducted and the tenant would like to proceed with an application. In our case it's just to tie up the loose ends of the application process which are confirmation of employer and landlord details.

What is Lets So Simple?

We're an online letting agent headquartered in Leicester.

What services do you offer?

We offer a let only (also known as Tenant Find) service.

Where does Lets So Simple operate?


We let properties for private landlords across England. Our service currently does not cover Scotland or Wales.

What are the charges for me as a landlord?


More questions? 
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